FAQ

Frequently Asked
Questions

General Questions

We offer a flexible, seasonal cancellation policy designed to balance flexibility for your plans with the limited nature of our boutique glamping property. You can cancel for a full refund up to 30 days before your scheduled arrival. Cancellations made between 14 and 30 days prior to check-in will receive a 50% refund. Within 14 days of your stay, bookings are non-refundable.

While we prioritize giving you complete privacy to take in the serene Madison Valley views, management is always close by to help. You will enjoy a seamless, independent self-check-in process, but we are just a quick message or phone call away if you need anything at all.
To help us maintain a secure environment and monitor the property, we also have external security cameras active in the main outdoor areas. Your privacy inside the tents is absolute, but these external monitors allow us to ensure the property stays safe and secure throughout your stay.

To protect local wildlife and ensure a safe environment, absolutely no food is allowed inside the tents. All food items should be stored properly in designated areas.

The property features an outdoor kitchen area fully equipped with an island, a Blackstone griddle, a refrigerator/freezer, a dishwasher, a microwave with a vent, a can opener, and a toaster.

We love a night around the fire, but because Montana summers can bring high wildfire risks, campfires are strictly dependent on current local fire regulations and seasonal burn bans. When campfires are permitted, they must be kept exclusively within our designated fire pits.  Please ensure the fire is completely extinguished with water before retiring for the night.

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Services Info

You are welcome to use the Blackstone griddle. If the propane tank runs out, you can find refills located directly under the griddle. Please ensure you empty the grease tray in the back when it becomes full.

To keep the site clean and avoid attracting wildlife, all trash must be placed securely in the designated shed.

Yes, there is a jacuzzi available on the property for guest who booked the Summit Suite.

For your enjoyment, the property features an on-site zipline for recreational use.

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Emergency Questions

Madison Ridge Hideaway is located in a beautiful, wild Montana environment where wildlife is common. For your safety, bear spray is provided on-site. Please familiarize yourself with its location and instructions upon arrival.

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Emergency Call

We will try to get back to you as soon as possible